Terms & Conditions

Definitions

Within these terms and conditions, Crystalnails4u Ltd. is referred to as "The Seller," and "The Buyer" refers to the purchaser of any goods purchased from The Seller, as set out under these terms and conditions.

Distributors and Educators

The terms and conditions set out below are not intended for Distributors or Educators

If you are an Educator or a Distributor for Crystal Nails, you will have a signed contract that outlines and specifies the terms and conditions agreed between us (The Seller) and yourselves.

Trade Only

The Seller operates exclusively as a wholesaler. We do not sell directly to the general public and we do not deal with consumer sales. All our sales are trade only.

When placing an order with The Seller, you are confirming that you are not a consumer for the purpose of consumer credit legislation, and that you are not a consumer for the purpose of sale of goods legislation. You are confirming that you are a business purchasing goods for business use, not personal use. Customers should be qualified to use the products sold on this website, and goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by The Seller for any trained or untrained personnel using or misusing any equipment supplied by The Seller without qualified supervision. If you are a business customer, it is your responsibility to ensure you are insured for the products you are using, and we reserve the right to ask for proof of your professional status.

When opening a new account with The Seller, we require photographic proof of your qualification.

Online Orders

When placing an order to purchase a product from The Seller, you will receive an email confirming receipt of your order, including the order details.

Your order represents an offer to purchase a product, which is accepted by us only when we despatch that product to you. Any products on the same order that are not despatched do not form part of that contract.

Please note that we require a working contact number, a valid address, and a valid email address.

Our main form of communication is via email, although we will try to contact you by phone first. If there is no response, we will email you. The Seller accepts no responsibility for typing errors made when inputting your personal data.

Product Availability

All products are subject to stock availability. If we have insufficient stock to fulfil the order, we will notify you by email at the address given in your order form. Stock is allocated on a first come, first served basis once your order reaches our main server. The Seller does not guarantee the availability of any item based on stock figures shown. The Seller would like to advise The Buyer that some products may be supplied in different packaging to that originally shown, depending on stock availability at the time.

Prices

All prices quoted are shown in UK sterling and are inclusive of VAT.

We reserve the right to alter prices without notice. E&OE (errors and omissions excepted).

Prices and special offers are correct at the time goods are displayed on the website but are subject to alteration without prior notice. It is possible that some products in our catalogue may be mispriced. If a product's correct price is lower than the price stated on the website, we will charge the lower amount and send you the product. If a product's correct price is higher than the price stated on the website, we will, at our own discretion, either contact you for instructions before despatch or cancel your order and notify you of the cancellation.

Payment

Payment will always be required before any items are despatched to you. Payment can be made in various ways; we accept Visa, MasterCard, American Express, and PayPal payments.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay later
• Slice It

Shipping & Postage

Please refer to the Delivery Policy document for information about this section.

Returns & Refunds

Please refer to the Return & Refund Policy document for information about this section.

Product Warranty

Electronics — All electronics come with a 6 month warranty and will be serviced or exchanged on an individual basis, with servicing as our first method. If we are unable to repair an item, we will exchange it. You must ensure the product arrives back at our premises. All returned items must be sent back to us using a registered delivery service, with shipping expenses met by yourselves. You must provide proof of purchase (original invoice or receipt). Please contact us before sending back any machinery, as we cannot repair or exchange items that do not arrive back with us.

Please note that the warranty on electrical items does not cover any damage caused by liquids or semi-liquids of any description.

Shortages & Damages

All goods must be inspected on delivery, and as stated above, all claims for shortages or damages must be reported to The Seller within 24 hours of receipt. Please make sure you immediately report any opened or damaged parcels to the delivery person and request a written report from Interlink or the Royal Mail postman, as this is necessary in order to claim for any lost or damaged item. All our parcels require a signature on delivery.

Delivery

The Seller's policy is to dispatch goods within 24 hours of receiving an order. This is subject to stock availability. Times quoted are given in good faith but are not binding. As stated in Shipping and Postage, The Seller can accept no responsibility for transport delays.

Festive Season Delivery

Due to the increase in courier demand over the festive season, please be aware that we cannot guarantee our next day delivery service during this period. If you have any questions regarding delivery over the festive season, or if you require your parcel urgently, please contact our customer service team on 01245 256426.

Cancellations

We do not accept cancellations once an order has been dispatched.

Web Content

All content included on this website is the sole property of The Seller or our suppliers. All software used on the website is the sole property of The Seller or our software suppliers. You may not extract or reuse any part of the contents of this website without the written consent of The Seller. The Seller grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it. This licence does not include any resale or commercial use of this website or its contents, or any downloading or copying of account information for the benefit of another seller.

Neither this website nor any part of it may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the consent of The Seller.

Force Majeure

The Seller is entitled to cancel or delay delivery of any order if delayed, hindered, or prevented from delivering through circumstances beyond its control. Such circumstances include, but are not limited to, industrial action, accident, fire, act of God, or failure to deliver by suppliers or carriers.

General

The Seller reserves the right to restrict or refuse any order or application for credit at any time. The Seller takes special care to display correct sizes and specifications; however, such descriptions, while given in good faith as a guide, are subject to alteration by The Seller without notice. All colours are shown as accurately as possible on a computer monitor.

Guarantee

All items are guaranteed according to the individual manufacturer's warranty. Any faulty items still under the manufacturer's warranty must be reported and sent back for inspection, as stated in our returns policy. Please ensure products are sent back using a recorded Signed For Royal Mail service, as we will not be able to refund items that do not arrive back with us. All glass items are specifically excluded from this guarantee. Please be aware that postage will not be refunded for items returned as unsuitable.

Jurisdiction

These terms and conditions, along with all contracts entered into, are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the jurisdiction of the Courts of England and Wales in relation to any contract entered into under these terms and conditions.

Retention of Title Clause

The risk in all goods passes to The Buyer upon delivery. Title in the goods remains vested in The Seller and shall only pass from The Seller to The Buyer upon full payment being made of all sums due, on whatsoever account or grounds, to The Seller. The Buyer agrees that, prior to payment of the whole price of the goods, The Seller or its appointed agents may enter The Buyer's premises to collect such goods, should The Seller request this. Prior to such payment, The Buyer shall keep the goods separate and identifiable for this purpose, and shall return the goods to The Seller should The Seller request this.

Privacy & Cookie Policy

Please refer to the Privacy & Cookie Policy document for information about this section.

Contact Us / Customer Service

All correspondence should be sent via this link: http://crystalnails4u.co.uk/contact-us

Please complete the form along with your message, and we will reply as soon as possible.

If you require an immediate answer, please contact us at order@crystalnails4u.co.uk.

What is Klarna?

Klarna is a payment service provider that enables you to purchase what you want now and pay for it later. When shopping with Crystal Nails 4u Ltd, you can now choose to pay right away, pay later, or pay over time.

How does it work?

1. Fill your shopping cart with your products and click the checkout option.

2. Choose Klarna as your preferred payment provider and check out.

3. A soft credit check will be carried out on application to determine if you are eligible for this payment method. This does not impact your credit file, either at the point of application or if a payment is missed or late.

4. Klarna will send you an email confirmation and reminders when it is time to pay, and you can manage your orders and payments in the Klarna app.

Methods of Payment

Pay in 3

Pay in 3 allows you to spread the cost of your purchase across 3 instalments. The first payment is made at the point of purchase, with the remaining instalments scheduled automatically every 30 days, with no fees when you pay on time.

To check your eligibility, Klarna will perform a soft search with a credit reference agency. This will not affect your credit score, but failure to pay on time could result in the involvement of debt collection agencies.

Frequently Asked Questions

How do I manage my account?

You can review your latest Klarna invoices at your leisure by logging on to klarna.com.

Am I eligible? Will I be accepted?

You must be at least 18 years old to use Klarna payment services, and eligibility is offered subject to your financial circumstances. Klarna uses a soft credit search to assess eligibility, which does not affect your credit rating.

When do I have to pay?

You will receive an email with payment instructions 2 days after your order is confirmed, depending on your chosen method.

Disclaimer

Crystal Nails 4u Ltd. acts as an introducer, and not a lender, of unregulated credit products provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, subject to status; terms and conditions apply. Please note that Pay in 30 Days and Pay in 3 Instalments are not regulated by the FCA. Borrowing beyond your means could seriously affect your financial status; please ensure you can afford to make your repayments on time by the due date.

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time.

Intellectual Property

All materials, including text, site design, photographs, product images, illustrations, graphics, logos, icons, audio clips, and software appearing on this site are the sole property of The Seller. You may not publish, reproduce, transmit, distribute, modify, display, upload, or post any material from this site in any form or by any means without The Seller's prior written permission.

Limitation of Liability

If any product on the site is unavailable, out of stock, or delayed for any reason, The Seller cannot be held responsible for any direct or indirect damages.

Typographical Error

The Seller is not responsible for any printing or typographical errors. Every effort has been made to display the colours, size, and appearance of our products as accurately as possible on the website. Colours seen can depend on your computer monitor, so we cannot guarantee that the monitor being used will display colours accurately.

Copyright 2014 Crystalnails4u Ltd. All rights reserved.