Categories

Information

Returns & Refunds

Goods are not offered on a “sale or return” basis. If an item(s) is received in error, these shall be accepted providing that the returned product is unused, in its original unopened packaging, any labels still attached and otherwise in a condition enabling us to sell the product as new. The company must be notified within 24 hours and the goods to arrive back to the company premises within 7 days (Crystalnails4u Ltd., 34 Moulsham street Chelmsford CM20HY). A 20% handling charge might be applied for all such transactions. Please ensure before you purchase any products that you are buying the correct ones. Should you require more information about any of our products please contact us before purchasing and we will be happy to help.

If the product you receive is faulty/damaged please notify us within 24 hours of receipt and we will be happy to replace for you. Proof of purchase & proof of damage (photographic) must be available on our request.

Please be aware: “The seller” will not be held responsible for any damages made to the packaging or its contents upon delivery “The seller” ensure all packages are sealed to a high standard “The buyer “ must be vigilant when opening a parcel, if any damage is caused in this process us “the seller” will accept no responsibilty.

The seller accepts no responsibility for items lost in transit. We highly recommend that receipt of posting is obtained. Its the responsibility of "The Buyer" to ensure adequate insurance is purchased to cover the items being returned.

The seller does not issue refunds or accept returns of the following items- Scissors, clippers, razors, manicure or pedicure implements and tweezers (this list is not exhaustive). Any goods returned damaged due to poor packaging will not entitle "The Buyer" to a full credit/refund. Your statutory rights are not affected.

For more Information please contact Customer services.

Please be aware, postage will not be refunded for any items returned as unsuitable.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged or received in error.
If you need to exchange or return you must follow this link: http://crystalnails4u.co.uk/contact-us complete the form along with your message and we will reply as soon as possible.

Claims

Crystal Nails 4U Ltd. uses two delivery services Royal Mail ‘Signed For’ and Interlink Courier Services.  The service your order is sent out by depends on the content of your order (due to postage restrictions) and the service you have requested (Standard or Next Day Delivery).

Once the parcels are with the delivery companies we are governed by the T&C’s they levy to all their customers.  On rare occasions parcels can get lost or damaged and we are bound to the following procedures to resolve the situation:

Royal Mail

Lost/Not Delivered - we need to allow 15 working days to elapse to allow for the parcel to be delivered.  Then if the parcel is still not delivered a claim for the parcel is submitted and once compensation is received replacement items are sent out to the buyer.

Due to varying factors we do not send out replacement items until the claims process is complete.   

Damaged/Missing Items - When parcels are damaged or arrive with missing items we recommend you refuse the parcel and it will be returned to us.  If you do not refuse the parcel you must notify us (with photos of the packaging and contents) by email within 3 days order@crystalnails4u.co.uk and we will if appropriate submit a claim with Royal Mail as per their process.  Once compensation is received replacement items are sent out to the buyer.

Due to varying factors we do not send out replacement items until the claims process is complete.   

Interlink

Lost/Not delivered - For any delivery queries please in the first instance contact Interlink customer services on 01376 516826.  If your parcel is not delivered as advised by Interlink, contact us by email order@crystalnails4u.co.uk and we will investigate and submit a claim as per their process.  Once compensation is received replacement items are sent out to the buyer.

Due to varying factors we do not send out replacement items until the claims process is complete.   

Damaged/Missing Items - When parcels are damaged or arrive with missing items we recommend you refuse the parcel and it will be returned to us.  If you do not refuse the parcel you must notify us (with photos of the packaging and contents) by email within 3 days order@crystalnails4u.co.uk and we will if appropriate submit a claim with Interlink as per their process.  Once compensation is received replacement items are sent out to the buyer.

Due to varying factors we do not send out replacement items until the claims process is complete.   

Please note we will not action any claim via any other form of communication (phone, Facebook, text etc).

Refunds

  • Paypal - Any refunds that are to be made when you have paid by Paypal are refunded to the Paypal account that was used to pay only.
  • Cardsave - Any refunds that are made when you have paid by Cardsave (or Bank Transfer) are made in the form of a voucher that can be used against further orders (valid for 6 months).
  • Postage - when a refund is agreed to any postage cost incurred by the customer this is made in the form of a voucher that can be used against further orders (valid for 6 months).

Warranty

All of Crystal Nails electrical items have a 6 month warranty.  

During the Warranty Period

If you have an issue or concern about an electrical item please contact us by email order@crystalnails4u.co.uk advising us fully of the problem.  

The following procedure is the Warranty offered by Crystal Nails:

  • If deemed necessary the customer is asked to return the item to Head Office (34e Moulsham Street, Chelmsford, Essex, CM2 0HY) by Second Class Signed For Royal Mail Service.

  • Once the item arrives, a full check of the item is completed as soon as possible.  

  • If the item issue can not be resolved at Head Office, it will be sent to the European Head Office Service Centre in Hungary at the earliest opportunity for service/repair.  Please note that this process can take a number of weeks.

  • Once the item is returned to us the item is checked by Head Office and dispatched to the customer.

  • Where appropriate postage is refunded as per the T&C’s via a voucher.

If no fault is found by Head Office or the then the European Head Office Service then the item will be returned once return postage is made by the customer.

If you have an issue with your electrical items that you bought from one of our sub-distributors, in the first instance please contact them.   

After the Warranty Period

If service or repair is required after the warranty has elapsed please contact by email order@crystalnails4u.co.uk to discuss options and costs.

Bulbs

  • UV & LED Bulbs length of use - we recommend that bulbs are changed every 4-6 months to ensure optimal performance.

  • Why other bulbs may not work - the connectors of other replacement bulbs are not the same even though the bulb may look and be described the same.  We recommend that Crystal Nails bulbs are purchased as replacements to ensure proper performance of your lamp.  Other brand bulbs can in some cases damage your lamp.